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Unico Trento app help

With the Unico Trento app (iPhone and Android) you order pizzas from the Unico pizzeria in Via Piave 38, Trento, choose when to pick them up and pay by card. Here you will find how it works and answers to common questions. The app is currently in Italian.

How to order

  1. App menu screen with search, Pizzas and Drinks filters and the list of pizzas

    1. Choose from the menu

    The Menu tab lists pizzas, drinks and farm products with prices and ingredients. You can search by name or ingredient and filter by category. Tap a product to see its details, or the + to add it.

  2. Pizza details with allergens, extras, note and Aggiungi button

    2. Make it yours

    The details show the allergens; you can add extras (for example buffalo mozzarella or a special flour) and write a note for the kitchen. Choose the quantity and tap Aggiungi (Add): the price updates straight away.

  3. Cart with the products, the choice of day and pickup time slot and the Conferma ordine button

    3. Pick a time and pay

    Open the Carrello (cart), check your products and choose the day and the pickup time slot: only free slots are shown. Tap Conferma ordine (Confirm order) and pay by card in Stripe's secure window. The app then shows your order confirmation.

    At the chosen time, collect your order at the pizzeria in Via Piave 38. Home delivery is not available.

  4. Customer profile with the Punti Unico balance and the I miei ordini, Esci and Cancella account items

    4. Create your account

    You can order without an account. If you register from the Profilo tab you don't have to type your details at every order, and you collect Punti Unico.

  5. Punti Unico page with the balance, the programme rules and the history

    5. Use your Punti Unico

    You earn 1 point for every euro you pay. 100 points give you a €5 voucher to use in the cart on your next order. You also get points as a welcome and on your birthday, if you add your date of birth (optional). Balance, rules and history are in your Profile under Punti Unico.

Frequently asked questions

I can't see any free time slots

Each slot has a maximum number of pizzas: full slots are not shown, and for today only the slots that leave the kitchen enough time are listed. Try another slot or another day, or give us a call.

I can't see the + button to order

Ordering from the app is temporarily paused; the menu is still available. To order, please call us on the number below.

My payment failed

If you close the payment window or your card is declined, the order is cancelled automatically, nothing is charged and the time slot becomes free again. You can try again straight away.

I want to cancel or change an order I have already paid for

Call us as soon as possible and give the name you ordered with. If we have not started preparing it yet, we can cancel the order and refund the amount to your card.

I have allergies

Allergens are listed in each product's details. If you have a serious allergy or intolerance, please call us before ordering.

I didn't get the points for an order

Points are added once the payment is confirmed, and only if you were logged in to your account before ordering. If an order is cancelled, the points earned are removed and any vouchers used are given back. Points expire after 12 months without orders.

I forgot my password

In the Profile tap Password dimenticata? (Forgot password?) or open www.unicotrento.com/recupera-password: we email you a code to choose a new password.

How do I delete my account?

In the Profile tap Cancella account (Delete account) or open www.unicotrento.com/elimina-account. Once you confirm with the code we email you, we delete your data and your Punti Unico. Orders are kept without your personal data for tax purposes.

Contact

Unico Trento – Pizza & Gastronomia
Via Piave 38, 38122 Trento (TN), Italy
Phone +39 0461 425248 — +39 345 9157187

How we handle your data: privacy policy.

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